Refund and Returns Policy

Last updated: Apr 20, 2026

1. Overview

This Return & Refund Policy applies to all purchases made through Glow Electronics (“we”, “us”, or “our”).

We want you to be satisfied with your purchase, but due to the technical nature of our products, returns are subject to the conditions below.

This policy does not limit any rights you may have under applicable consumer protection laws, including the South African Consumer Protection Act (CPA).

2. Returns Eligibility

You may request a return if:

  • The item is defective or faulty
  • The item is incorrect (wrong product supplied)
  • The item is damaged during shipping

To be eligible for a return:

  • The item must be returned within 14 days of delivery
  • The item must be in its original condition
  • All accessories, packaging, and documentation must be included

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return unless defective:

  • Custom-built or made-to-order products
  • Installed, modified, or altered items
  • Items damaged due to misuse or incorrect installation
  • Products sold for parts or explicitly marked “as-is”

4. Technical Compatibility

It is the customer’s responsibility to ensure compatibility before purchasing.

We do not accept returns for:

  • Incorrect selection
  • Incompatibility with your device
  • Lack of technical knowledge to install or use the product

If you are unsure, please contact us before purchasing.

5. Return Process

To initiate a return:

  1. Contact us via our website with:
    • Your order number
    • Description of the issue
    • Photos (if applicable)
  2. If approved, we will provide return instructions.
  3. You must securely package and return the item.

6. Shipping Costs

  • If the return is due to our error (defective, incorrect item), we will cover return shipping costs.
  • For all other approved returns, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless required by law.

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

We reserve the right to:

  • Deduct costs for damaged or incomplete returns
  • Refuse refunds if return conditions are not met

8. Exchanges

We may offer replacements instead of refunds for:

  • Defective products
  • Incorrect items supplied

This will be handled at our discretion.

9. Warranty Returns

Products covered under a limited warranty must follow the warranty process outlined in our Terms and Conditions.

Warranty claims may require:

  • Troubleshooting
  • Return inspection
  • Proof of purchase

10. International Orders

For international returns:

  • Customers are responsible for shipping, duties, and customs fees unless the return is due to our error
  • We are not responsible for delays or losses during international return shipping

11. Chargebacks

If you experience an issue with your order, please contact us first.

Initiating a chargeback without contacting us may delay resolution and may be disputed with supporting evidence.

12. Contact Us

For returns or refund requests, please contact us via our website.