Last updated: Apr 20, 2026
1. Introduction
Glow Electronics (Pty) Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
By using our website or services (“Service”), you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
Automatically Collected Data
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
3. Legal Basis for Processing
We only process your personal data where we have a lawful basis to do so, including:
- Contractual necessity – to process and deliver your orders
- Legal obligations – to comply with tax and regulatory requirements
- Legitimate interests – to improve our services, prevent fraud, and maintain security
- Consent – for marketing communications where required
4. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate regarding orders, updates, or issues
- Improve our website, products, and services
- Detect and prevent fraud or abuse
- Send marketing communications (you may opt out at any time)
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Remember your preferences
- Analyze website traffic and usage
Where required by law, we will request your consent before placing non-essential cookies.
You can disable cookies in your browser settings, but some features of the website may not function properly.
6. Sharing of Information
We may share your personal data with:
- Payment processors and financial institutions
- Shipping and logistics providers
- Hosting, analytics, and IT service providers
- Legal authorities where required by law
All third parties are required to process your data securely and only for necessary purposes.
We do not sell or rent your personal information.
7. International Data Transfers
As we operate internationally, your information may be transferred to and processed in countries outside your own.
We take reasonable steps to ensure appropriate safeguards are in place to protect your personal data in accordance with applicable laws.
8. Data Retention
We retain personal information only as long as necessary for:
- Fulfilling the purposes outlined in this policy
- Complying with legal and tax obligations
- Resolving disputes and enforcing agreements
Order and transaction data may be retained for accounting and legal purposes as required by applicable law.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability (where applicable)
- Lodge a complaint with a data protection authority
For South African users, this includes rights under the Protection of Personal Information Act (POPIA).
For users in other regions (such as the European Economic Area or United Kingdom), this includes rights under applicable data protection laws such as GDPR.
10. Data Security
We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. Marketing Communications
You may receive marketing communications from us if you:
- Make a purchase
- Request information
- Opt in to receive updates
You can unsubscribe at any time by:
- Clicking the “unsubscribe” link in emails
- Contacting us directly
We will not send marketing communications where prohibited by law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
15. Contact Us
If you have any questions or requests regarding this Privacy Policy, you can contact us at:
Email: privacy@glowelectronics.net
Website: https://glowelectronics.net